Customer Service Representative

    
Customer Service Representative Grade 4B - should be familiar with IO operations and various Pfizer functional group, and performed orders transaction in accordance with the market able to perform transaction independently without further instructions. GSR4b should be able to resolve day to day operation issues and able to fill in as backup within the department.

Manage the performance of order processing for specific markets, inbound product processing and cross-dock shipment and foreign to foreign drop shipment.

Ensure the documentation processed by the team members are complete and meeting customer requirement.

Able to operate and managed a market with customer facing and communicate to market independently.

Improvised solutions to market and understand market requirements.

Issue and follow up Purhcase Order

Monitor Purchase orders download from forecasting system into SAP

Monitor the Purchasing / Sales Order processing activities

Coordinate with supplying plants for product routing setup

Monitor inventory levels to support the company's inventory strategy

Coordinate with suppliers for timely delivery

Coordinate with forwardering agents on shipment delivery schedule

Handle shipment arrangement and preparation of all shipping and banking documentation

Prepare documents for repackaging jobs

Manage documentation filing and clerical support

Handle customer enquires/complaints

In/stock in Bank LC and other specific market commercial transactions

Basic Qualifications

• Minimum Bachelor degree
• Minimum 5 years of experience in Operations/ Customer Service / Logistics / Supply Chain
• SAP Knowledge (SD / MM)