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Positions For Non-student
Test Analyst
Location: Hangzhou, China
Role and Responsibilities:
Contribute, as part of a team, towards the organizational goal of providing high quality products by:
• Creating, maintaining and executing cross platform build acceptance tests
• Maintaining and executing feature certification and customer regression tests across all products
• Analyzing customer reported issues in the product to prevent their recurrence
• Researching and identifying flaws in our products before they are released to the public
• Working in collaboration with engineers located at the China Technology Center and US Headquarter
Qualifications:
• Education: Bachelor's degree with an excellent school record. Candidates majoring in a non-technical major but who have a strong interest in the IT field are especially welcome!
• Strong oral and written communication skills in English
• Ability to work well in a team as well as cross-team collaboration skills
• Ability to pay close attention to details as well as to see bigger picture of tasks
• Experience with Web and GUI testing is a plus
Technical Support Engineer APAC
Location: Hangzhou, China
Role and Responsibility:
• Provide complex and challenging support of the MicroStrategy Business Intelligence product suite and its underlying technologies via phone, and email. The Technical Support Engineer will utilize various tools such as Microsoft Livemeeting, VMWare and others to aide in this process.
• Work with customers at all levels of development to help them build and maintain their production reporting environment.
• Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities.
• Work with a team of diverse engineers (both regionally, and globally) to provide unparalleled support to customers in a wide variety of industries.
• Prioritize and communicate product defects and enhancements to development teams.
• Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation.
• Enhance personal and professional growth by participating in Internal Training Programs, which offer a three-week technical orientation program as well as regular training for all team members.
Qualifications:
• Bachelor’s degree or higher, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
• Strong technical and analytical skills
• Excellent communication skills
• Candidate must be fluent in English
• Fluency in spoken and written Mandarin, Japanese or Korean is a plus
• Customer service experience preferred
• Database (SQL, RDBMS) knowledge is a plus
• Internet Technology (Java, ASP.NET, HTML, XML, etc.) knowledge is a plus
• SAP BW knowledge is a plus
• Network technology knowledge is a plus
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