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 About Global Business Service |
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 As
the world's largest consulting services organization,
IBM Global Business Services has over 60,000
experienced professionals working in 160 countries.
Combining world-class industry and business
process insight with leading technology expertise,
IBM Global Business Services provides clients
with broad set of solutions spanning strategic
and change, customer relationship management,
supply chain management, financial management,
human capital, IT, and business-process outsourcing.
With decades of deep business process knowledge and industry-specific expertise, IBM Global Business Services consultants can pinpoint the answers that have the most impact for your business. IBM Global Business Services consultants pride themselves in their ability to implement innovative enterprise solutions that deliver a rapid return on investment and tangible, long-term benefits.
Three IBM Business Consultant leaders were recently named by Consulting Magazine in the "Top 25 Consultants of 2006," more than any other consulting firm. |
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| Consulting Areas |
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Strategy and Change
We drive strategic thinking for clients. Our services frame industry issues into client-specific points of view and then formulate actionable strategies. These services help drive transformation, enhance competitiveness and create new sources of economic value.
Customer Relationship Management
By understanding the evolving dynamics of customer relationships and synchronizing information across the enterprise, we can help to reduce the costs associated with marketing, sales and customer service while transforming the way in which our clients interact with their customers at every point of contact.
Supply Chain Management
We help enable organizations to optimize a supply chain by integrating internal functions and by enhancing collaboration between customers and suppliers. From strategy to outsourcing, our services can help deliver business value in the areas of operational savings and process efficiencies by offering industry-specific expertise and solutions.
Enterprise Resource Planning
We provide end-to-end approach to the ERP implementation which factored in the business case, process alignment, change management and end-user training.
Financial Management
We help our clients better integrate process, technology and information to maximize the value of their finance organizations. We can help you reduce the cost of finance, improve transaction processing, drive enterprise wide profit improvement and shareholder value, effectively manage risk and opportunity, and deliver the right information to the right people quickly.
Human Capital Management
From strategy to delivery, our services support human resource functionality and critical "people" strategy initiatives. We can help organizations stay ahead of the ever-changing needs of human resources.
Application Management Services
We help transform an enterprise into an on-demand business with benefits in efficiency, responsiveness and enterprise flexibility.AMS is built on the four pillars of customer value -- cost efficiency, delivery excellence, value-add and leadership.Our objective is to help clients manage their application portfolio to achieve maximum business value.
Application Innovation Services
Our services offer a combination of strategy,
process and technical expertise specifically built
around today's pressing business challenges, including
cost reduction, improving speed - to - market,
enterprise efficiency and customer service. |
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| Key figures About IBM Global Business Services: |
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• The world’s largest consulting organization
• Over 60,000 professionals in 160 countries
• Deep experience and expertise in 20 industries
• Access to the global capabilities of IBM, including integrated technology services, application management services, strategic outsourcing, learning services, and global financing
• $5 billion annual investment in technology and business research |
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| Key figures about IBM Global Business Services in Greater China |
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• More than 1000 professionals
• Offices in 16 cities, with principal offices in:
- Beijing
- Shanghai
- Guangzhou
- Hong Kong
- Taiwan
• Our clients are comprised of a range of diverse companies in six sectors:Communication, Distribution, Finance & Services, Industrial, Public, Small & Medium Business
• We can provide comprehensive end-to-end solutions, from strategic change through operate.
• Our MNC, SOE and other domestic clients are leaders in the industries important to China.
• Completed over 400 ERP projects within the past 2 years
• CMMI level 5 certified for GCG AMS and China IBM Solution Services Company
• A great combination of locally developed talents and international team |
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 IBM
Global Technology Services is the biggest Technology Services
supplier in the world. As the leader of global IT service
industry, IBM Global Technology Services' yearly revenue
account for more than 35% of IBM's total revenue, and it
is the largest Business Unit within IBM.
IBM Global Technology Service is the Partner that builds
the foundation for long term growth with end to end services
products, solid professional IT expertise, and anchored
clientele/experience. It’s positioned as a leader/expert
in transforming IT infrastructure to generate business advantage
for growth, the Collaborative Innovation Partner Enabling
Growth. In detail, firstly, it is the IT Partner/leader
that revolutionize IT in China for past decade and transform
IT for growth, secondly, the strongest/largest IT professionals
in the market, thirdly, the innovative/insightful partner
that solve IT and business issues
IBM Global Technology Service provide profession service
in 10 Service Product Lines of 3 Service Product
Groups
Three Service Product Groups
 Group1: Infrastructure Access Services (基础架构访问服务)
Group2: Infrastructure Management Services (基础架构管理服务)
Group3: Infrastructure Support Services (基础架构支持服务)
Ten Service Product Lines
1. IT Strategy & Architecture Services (IT 策略与基础架构咨询服务)
2. Middleware Services (中间件服务)
3. End User Services (办公室系统支援与终端设备服务)
4. Integrated Communications Services (网络服务)
5. Business Continuity & Resiliency Services (业务连续性与灾难恢复服务)
6. Security & Privacy Services (企业 IT 安全服务)
7. Site & Facilities Services ( 数据中心及智能化集成服务)
8. Server Services (服务器服务)
9. Storage & Data Services (数据和存储服务)
10. Maintenance & Technical Support (维护和技术支持服务)
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| China Development Lab |
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 Founded
in 1999, China Development Lab (CDL) is affiliated
to IBM Software Group. It dedicates itself to
providing Chinese customers with software and
hardware products, technologies and solutions
on demand of the local requirements. As communication
bridge connecting China software industry to
the world, CDL brings in advanced technologies
from the world and share with China software
industry. In the era of innovation, CDL endeavors
to fulfill its promise to be the innovator to
China IT industry innovation, technology supporter
to customer business innovation, human resource
education center to business model transformation,
and platform to provide value added services.
Through its open policy, that is to share its
resources in areas of human resource, technology
and research, CDL demonstrates its commitment
to be the partner of Chinese customer innovation.
 During
the past 8 years, CDL has continuously attracted
excellent technical and management talents from
all over the world and made great efforts to
build teams together with native cooperation
partners. At present, CDL is based in Beijing,
Shanghai and Taipei respectively.? The number
of employees working in the core R&D teams
of CDL has grown from 100 plus at the very beginning
to over 3000 today, which makes CDL become the
biggest software development center of multinational
corporations in China and one of the five biggest
development labs of IBM in the world.
 With
the rapid growth of China’s domestic market,
CDL will further launch into various product
developments and provide on demand solutions,
in addition to keeping carrying out the development
of existing product series.?Facing the new challenges
and opportunities, IBM China Development Lab,
together with China’s many business partners
and customers, will inaugurate a brand new Collaborative
Innovation Era and create a splendent future
of the information industry!
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| China Research Laboratory |
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The IBM China Research Laboratory (CRL) was established in September 1995 and is one of the eight worldwide IBM Research laboratories. Located in Zhongguancun Software Park at Shangdi District, in the northwest of Beijing, CRL has been growing steadily and currently employs over 200 research staff members who are holding Ph.D and master’s degree, and join IBM from leading universities in China.
The
Research at CRL ranges from infrastructure and
middleware to services and solutions, which
enables cross-pollination of ideas from a broad
range of disciplines. The key themes include
future systems, network technologies, high performance
computing, information management, and next
generation services. Based on industry insight
and advanced technical skills, we also tackle
business complexity through the innovative analytics
and optimization technologies and asset management.
It helps the above five Research Themes solve
real industry applications of massive data computation
and service operations.
 The
specific industry-oriented Innovation Centers
at CRL are platforms for capitalizing a number
of research assets and magnify the value for
IBM. It helps researchers validate research
technologies, trigger collaboration with IBM
Business Units, and build industry insight as
well.
There is nothing more exciting than creating the
future with our own hands. CRL, as the premier
research lab in China, is a place where we let
our imagination soar and make our vision a reality. |
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 STG
(Systems & Technology Group)
STG makes, sells and develops servers, storage, printing systems that touch our daily lives in schools, airlines, banks, governments, companies and institutions. About 70 percent of the world's corporate data sits on an IBM server or storage system. IBM is the world's number one server company. IBM is investing into future. Linux, wireless, SAN, print on demand, Data Center consolidation are some of the key areas which will make us even more successful in the future.
SWG (Software Group)
IBM Software Group offers the most powerful and comprehensive suite of middleware for businesses of all sizes to compete and win in the marketplace. From the best collaboration platform offered by our Lotus brand to the strongest enterprise systems management tools offered by our Tivoli brand, no others can even come close.
Software Group is the world's largest provider of middleware and the second-largest software business in the world. It contributes about 15 percent of IBM's total revenue and one-third of its profits. It has 40,000 employees, including the world's largest direct software sales force of 10,000 people.
SWG works with 90,000 business partners worldwide, with more than 100 strategic ISV alliances. It has 30 software research labs worldwide; 24 on-demand software centers; and 14,000 employees dedicated to open software technologies, including Linux, Java and XML.
ibm.com
Ibm.com sells IBM products via on demand channel by integrating the telephone and Web for people to learn, shop, buy and get self-service support. This offers fast and easy access to IBM's products and business expertise and enables IBM to be Number 1 in client satisfaction.
Technical Sales Support (TSS)
In order to provide effective and efficient technical support to IBM China customers, business partners and IBM internal employees, the Technical Sales Support ( hereafter referred to TSS - its original name is TSC, Technical Support Center, and changed to TSS since 2003),organization was founded in July 1997. At the beginning, we only support one platform – IBM RS6000, with the growth of TSS, now, almost all IBM products were supported by TSS, including eServer, storage, POS, PC, printer, middleware, etc.
Human Resource
Human Resource Department plays a significant strategic partner role to IBM's business and management teams and be fully accountable for HR policy and regulation design and control in Human Resource Planning, Recruitment, Training, Compensation & Benefits, and Employee Relations. Through providing sophisticated solutions, HR contributes to corporate business strategy with flexible and cost effective employment options, high-quality talents import, continuous employee development, great motivation and outstanding "On Demand" company climate.
Marketing
Marketing’s mission is to increase brand value and achieve business objectives by anticipating and assessing marketplace opportunities in order to develop and implement leadership strategies and measurable plans that drive differentiated, customer – relevant offerings supported by optimal routes-to-market, technical support, integrated marketing communications, processes and tools.
- Marketing’s role is to：
- Increase IBM’s brand value and achieve IBM’s business objectives
- Assist General Managers with strategic business planning and decision making by providing marketplace insight
- Align Offering Development to customer requirements and appropriate Routes to Market and Channels
- Build and Sustain consideration and preference for IBM through high impact marketing programs with enablement targeted by Channel
- Execute programs that enable and support the selected Routes to Market to capture revenue, share and profit
Sales Operation (SO)
Support sales related process and business initiatives. Provide professional assistance/advice to customer relationship manamgement, sales support, business analysis, and internal sales process optimism. Closely work with sales team to help them win more sales opportunities and achieve sales quota.
Finance & Planning (F&P)
Finance & Planning Department supports Company Management Team on financial data analysis for business judgement. Develops basic financial assumptions and data points for larger unit plans, budgets, or estimates. Structure accounting data to develop variance analysis to budgets, forecasts, business plans, cost estimates, or other related financial areas to help company and individual business unit to achieve profit target and make future business plan.
Business Partner
Develop and maintain long term strategic partnership with local IT company and IT solution providers. Cooperate with business partners to sell IBM products and offerings. Meanwhile, to achieve growth target together with our Business Partners.
Business Transformation Outsourcing (BTO)
BTO combines process, people, and technology transformation with an outsourced delivery model. Rather than just taking over a client's existing processes, IBM draws on its industry expertise, intellectual capital and engagement experience to achieve both cost efficiency and enterprise optimization through continuous strategic change.
Global Small and Medium Business (GMB)
GMB focused on targeted small and medium revenue-generated companies.
Sectors (Communications, Industrial, Public, Financial Services, Distribution, )
IBM sectors focus on developing relationship with clients and identifying their business problems which may turn into IBM opportunities.
Communications Sector
The communication Sector continues to drive emerging growth and market share across the telecommunications, media & entertainment, energy and utilities etc.
Industrial Sector
The Industrial Sector is focusing in the following key industries: Automobile, Electronics, Chemicals & Petroleum, Aerospace & Defense.
Public Sector
The Public Sector focuses on serving customers in government, postal, social services and social security, etc.
Financial Services Sector
The Financial Services Sector is focused on three key industries: Banking, Financial markets and Insurance.
Distribution Sector
The Distribution Sector expects rapid market growth and improving market share across all industries, which is focusing efforts on four key industries: Retail, Consumer Packaged Goods, travel and transportation, etc.
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How to Apply
